Find below some of the most commonly asked questions regarding our webstore.
You can also access our user guide here.
If you need to troubleshoot anything, please e-mail the team on webstore@zhgplc.com
| Issue |
Resolution |
| I can’t login to my account. What is my username? |
As a reminder, your username is usually your Zenith Account Number.
If you need a reminder, please email
webstore@zhgplc.com with your account number |
| I can’t login to my account. I have forgotten my password? |
Click on ‘FORGOT PASSWORD’ underneath the log in box on the home page. Enter the email address associated to your account. This will need generate a reset email to you. Follow the steps to reset your password. |
| I didn’t receive my password reset email |
Please check your junk and clutter folders in case the email has unfortunately been placed there. If you still haven’t received an email, please contact webstore@zhgplc.com detailing your account number. |
| I am receiving an error that my email address is not recognised? |
The email address you are entering is not on our system. Please email webstore@zhgplc.com along with your account number so that the team can manually update your account for you. |
| I can’t see any products when I log in? |
This is very rare, but if you are not able to see any products when you login to your account, please email webstore@zhgplc.com so the team can re-set your account. |
| I can’t find a product? |
You can search for products via the search bar at the top or by browsing the categories on the store. If you are having issues locating a product please contact webstore@zhgplc.com, the team can look and assist. |
| I need to change the quantity of an item in my basket |
Go to your basket and navigate to the product in which you wish to change the quantity for. Change the quantity in the box and head to the bottom of your basket and click ‘UPDATE BASKET’. You can update multiple items in one go. |
| I need to remove an item from my basket |
Go to your basket and navigate to the product in which you wish to remove. Check the box next to the item and head to the bottom of your basket and click
‘UPDATE BASKET’. You can remove multiple items in one go. |
| How do I view the Technical Information Sheet and / or Safety Data Sheet for a chemical product? |
Find the product you wish to view these documents for. Once on the product page underneath the ‘ADD TO BASKET’ button you will see two additional buttons, one for Technical Data Sheet and one for Safety Data Sheet. You can open the files and save these down to your computer at any time. |
| Can I re-order items from a previous order? |
Yes, you can. Head to orders within your account information and head to the order you wish to re-order. |
